About Me
About Me
I am a UX/UI Designer with a background in entrepreneurship and analytics. After experiencing the chaos of running my own business, I've developed a passion for designing products that enhance user productivity and efficiency, enabling them to achieve more in less time.
Graduated from Springboard's UX/UI Design Bootcamp, I gained competence in user research, information architecture, wireframing, prototyping, usability testing, and iterative design. I am currently studying Human Computer Interaction (HCI) with Interaction Design Foundation to enrich my knowledge in the field.
My design approach revolves around empathy, user-centricity and business goals. I ensure that every decision is rooted in enhancing the user experience, yet considering constrains and serving business goals.
I am a UX/UI Designer with a background in entrepreneurship and analytics. After experiencing the chaos of running my own business, I've developed a passion for designing products that enhance user productivity and efficiency, enabling them to achieve more in less time.
Graduated from Springboard's UX/UI Design Bootcamp, I gained competence in user research, information architecture, wireframing, prototyping, usability testing, and iterative design. I am currently studying Human Computer Interaction (HCI) with Interaction Design Foundation to enrich my knowledge in the field.
My design approach revolves around empathy, user-centricity and business goals. I ensure that every decision is rooted in enhancing the user experience, yet considering constrains and serving business goals.
About Me
I am a UX/UI Designer with a background in entrepreneurship and analytics. After experiencing the chaos of running my own business, I've developed a passion for designing products that enhance user productivity and efficiency, enabling them to achieve more in less time.
Graduated from Springboard's UX/UI Design Bootcamp, I gained competence in user research, information architecture, wireframing, prototyping, usability testing, and iterative design. I am currently studying Human Computer Interaction (HCI) with Interaction Design Foundation to enrich my knowledge in the field.
My design approach revolves around empathy, user-centricity and business goals. I ensure that every decision is rooted in enhancing the user experience, yet considering constrains and serving business goals.
I am a UX/UI Designer with a background in entrepreneurship and analytics. After experiencing the chaos of running my own business, I've developed a passion for designing products that enhance user productivity and efficiency, enabling them to achieve more in less time.
Graduated from Springboard's UX/UI Design Bootcamp, I gained competence in user research, information architecture, wireframing, prototyping, usability testing, and iterative design. I am currently studying Human Computer Interaction (HCI) with Interaction Design Foundation to enrich my knowledge in the field.
My design approach revolves around empathy, user-centricity and business goals. I ensure that every decision is rooted in enhancing the user experience, yet considering constrains and serving business goals.
My Education
My Experience
HCI: The Foundations Of UX Design
Perception & Memory In HCI & UX
Interaction Design Foundation, 2024
2024
UX/UI Designer
The Dinner Daily, 02/2024 - 03/2024 | US
- Redesigned the user dashboard (web) and created an interactive prototype
- Resolved usability issues using UX principles within the established design framework
- Improved the visual aesthetic to align with the brand identity
- Led weekly design meetings with stakeholder, presenting iterations and deciding on tasks for the following weeks.
UX/UI Design Bootcamp
Springboard
2023 - 2024
Customer Experience Design & Social Media Manager
Saiga’s House, 01/2017 – 06/2022 | Vietnam
Established and led Saiga's House, a dog hotel in Vietnam that boasts 48% profit margin, by designing an efficient operational system and crafting services that offer leading customer experience in its market.
Customer Experience & Service:
- Conducted market research and user research to map out customer journeys
- Conducted interviews and analyzed customers' interactions and feedback (on site & off site) to identify their needs, pain points and opportunities
- Designed services that satisfied different customer personas
- Developed and implemented customer-centric policies and processes to improve overall customer experience.
Operation:
- Managed cross-functional teams, overseeing schedules and processes to ensure seamless collaboration
- Implemented proactive measures such as employee handbook, training sessions, visual cues at touch points) to optimize employee learning and reduce errors in real time.
Marketing:
- Analyzed customer behavior and engagement patterns
- Utilized social media strategically to enhance customer experience, drive sales and boost brand awareness.
Social Media Manager & Office Manager
TenPoint7, 08/2015 – 12/2016 | On-site
- Managed the company’s social media presence, crafting targeted audience personas and tailor TP7’s online content to increase audience engagement
- Assisted in planning and organizing office events, coordinating logistics, and ensuring smooth execution to improve employee morale and a supportive work environment.
Social Media Researcher & Analyst
SDL plc, 01/2012 – 02/2014 | US
- Utilized SM2 to collect data, conducted quantitative analysis on numerical metrics, and created data visualizations (using Excel graphs and charts)
- Analyzed qualitative data, including sentiment analysis and organic user-generated content, to report on user behaviors and preferences
- Integrated qualitative insights and quantitative results to provide actionable insights and recommendation for clients.
Bachelor Of Commerce
Royal Melbourne Institution Of Technology
2007 - 2010
My Experience
UX/UI Designer
The Dinner Daily, 02/2024 - 03/2024 | US
- Redesigned the user dashboard and created an interactive prototype
- Resolved usability issues using UX principles within the established design framework
- Improved the visual aesthetic to align with the brand identity
- Led weekly design meetings with stakeholder, presenting iterations and deciding on tasks for the following weeks.
Customer Experience Design & Social Media Manager
Saiga’s House, 01/2017 – 06/2022 | Vietnam
Established and led Saiga's House, a dog hotel in Vietnam that boasts 48% profit margin, by designing an efficient operational system and crafting services that offer leading customer experience in its market.
Customer Experience & Service:
- Conducted market research and user research to map out customer journeys
- Conducted interviews and analyzed customers' interactions and feedback (on site & off site) to identify their needs, pain points and opportunities
- Designed services that satisfied different customer personas
- Developed and implemented customer-centric policies and processes to improve overall customer experience.
Operation:
- Managed cross-functional teams, overseeing schedules and processes to ensure seamless collaboration
- Implemented proactive measures such as employee handbook, training sessions, visual cues at touch points) to optimize employee learning and reduce errors in real time.
Marketing:
- Analyzed customer behavior and engagement patterns
- Utilized social media strategically to enhance customer experience, drive sales and boost brand awareness.
Social Media Manager & Office Manager
TenPoint7, 08/2015 – 12/2016 | On-site
- Managed the company’s social media presence, crafting targeted audience personas and tailor TP7’s online content to increase audience engagement
- Assisted in planning and organizing office events.
Social Media Researcher & Analyst
SDL plc, 01/2012 – 02/2014 | US
- Utilized SM2 to collect data, conducted quantitative analysis on numerical metrics, and created data visualizations (using Excel graphs and charts)
- Analyzed qualitative data, including sentiment analysis and organic user-generated content, to report on user behaviors and preferences
- Integrated qualitative insights and quantitative results to provide actionable insights and recommendation for clients.
When I'm not designing, you can find me…
When I'm not designing, you can find me…
Taking my dogs on adventures, hiking from the coasts of Vietnam to the Pacific Northwest lakes.
Taking my dogs on adventures, hiking from the coasts of Vietnam to the Pacific Northwest lakes.
Or travelling around Vietnam and our neighbor countries.
Or travelling around Vietnam and our neighbor countries.
We should connect!
I'm always available to corporate when I have time. Send me a message at:
We should connect!
I'm always available to corporate when I have time. Send me a message at:
This site is hand-crafted, with care. - Thea
About Me
About Me
I am a UX/UI Designer with a background in entrepreneurship and analytics. After experiencing the chaos of running my own business, I've developed a passion for designing products that enhance user productivity and efficiency, enabling them to achieve more in less time.
Graduated from Springboard's UX/UI Design Bootcamp, I gained competence in user research, information architecture, wireframing, prototyping, usability testing, and iterative design. I am currently studying Human Computer Interaction (HCI) with Interaction Design Foundation to enrich my knowledge in the field.
My design approach revolves around empathy, user-centricity and business goals. I ensure that every decision is rooted in enhancing the user experience, yet considering constrains and serving business goals.
I am a UX/UI Designer with a background in entrepreneurship and analytics. After experiencing the chaos of running my own business, I've developed a passion for designing products that enhance user productivity and efficiency, enabling them to achieve more in less time.
Graduated from Springboard's UX/UI Design Bootcamp, I gained competence in user research, information architecture, wireframing, prototyping, usability testing, and iterative design. I am currently studying Human Computer Interaction (HCI) with Interaction Design Foundation to enrich my knowledge in the field.
My design approach revolves around empathy, user-centricity and business goals. I ensure that every decision is rooted in enhancing the user experience, yet considering constrains and serving business goals.
My Experience
UX/UI Designer
The Dinner Daily, 02/2024 - 03/2024 | US
- Redesigned the user dashboard (web) and created an interactive prototype
- Resolved usability issues using UX principles within the established design framework
- Improved the visual aesthetic to align with the brand identity
- Led weekly design meetings with stakeholder, presenting iterations and deciding on tasks for the following weeks.
Customer Experience Design & Social Media Manager
Saiga’s House, 01/2017 – 06/2022 | Vietnam
Established and led Saiga's House, a dog hotel in Vietnam that boasts 48% profit margin, by designing an efficient operational system and crafting services that offer leading customer experience in its market.
Customer Experience & Service:
- Conducted market research and user research to map out customer journeys
- Conducted interviews and analyzed customers' interactions and feedback (on site & off site) to identify their needs, pain points and opportunities
- Designed services that satisfied different customer personas
- Developed and implemented customer-centric policies and processes to improve overall customer experience.
Operation:
- Managed cross-functional teams, overseeing schedules and processes to ensure seamless collaboration
- Implemented proactive measures such as employee handbook, training sessions, visual cues at touch points) to optimize employee learning and reduce errors in real time.
Marketing:
- Analyzed customer behavior and engagement patterns
- Utilized social media strategically to enhance customer experience, drive sales and boost brand awareness.
Social Media Manager & Office Manager
TenPoint7, 08/2015 – 12/2016 | On-site
- Managed the company’s social media presence, crafting targeted audience personas and tailor TP7’s online content to increase audience engagement
- Assisted in planning and organizing office events.
Social Media Researcher & Analyst
SDL plc, 01/2012 – 02/2014 | US
- Utilized SM2 to collect data, conducted quantitative analysis on numerical metrics, and created data visualizations (using Excel graphs and charts)
- Analyzed qualitative data, including sentiment analysis and organic user-generated content, to report on user behaviors and preferences
- Integrated qualitative insights and quantitative results to provide actionable insights and recommendation for clients.
My Education
My Education
HCI: The Foundations Of UX Design
Perception & Memory In HCI & UX
Interaction Design Foundation, 2024
2024
UX/UI Design Bootcamp
Springboard
2023 - 2024
Bachelor Of Commerce
Royal Melbourne Institution Of Technology
2007 - 2010
When I'm not designing, you can find me…
Taking my dogs on adventures, hiking from the coasts of Vietnam to the Pacific Northwest lakes.
If not being broke (I'm broke most of the time :) ), I will be travelling through out Vietnam and our neighbor countries.